Courier Expert App Privacy Policy

CRV Solutions Ltd T/a Courier Expert built the Courier Expert app as a Free app. This SERVICE is provided by CRV Solutions Ltd T/a Courier Expert at no cost and is intended for use as is.

This page is used to inform visitors/members regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Courier Expert unless otherwise defined in this Privacy Policy.

Clarifications

When we refer to Courier Expert, we are referencing “We” / “Us”.

When we refer to Customers, we are referencing Courier Expert clients, whom book & pay for a courier service directly from us.

When we refer to Booking(s), we are referencing bookings paid by customers directly on our system (https://hub.courierexpert.co.uk).

When we refer to Couriers, we are referencing Courier Expert’s courier base who have registered via our website (https://courierexpert.co.uk/courier-work/join-courier-expert/) & have login access to the app.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to location data. The information that we request will be retained by us and used as described in this privacy policy.

Location Data

If you choose to enable location services In the Courier Expert app, you are agreeing for your location information to be shared/stored to our API (https://api.courierexpert.co.uk). Location information that identifies you, will only be accessible to Courier Expert staff, and customers where applicable.

Customers will be able to access your location information only when you are assigned to their booking on the app from the point you are allocated and will cease sharing to the customer once you have completed the booking. At no point after, will the customer be able to access your location information.

Customers will still be able to view your previous location data, but only from the point you were assigned to their (Customers) booking and to the point you completed their (Customers) booking. This will be the case on a booking by booking basis, unless you decide to disable location services In the app.

You have the option to disable location tracking at any time in the app (Which will cease location updates to our API) and you will still have full access to app features. You may also set-up a schedule controlling when and when you are not tracked.

Your Personal Information

We collect and process some or all of the following types of information from you in the course of providing our services to the courier:

  • Full Name
  • Company name (If applicable)
  • Address
  • Telephone Number
  • Email Address
  • Vehicle Photo
  • Your completed jobs

Above information Is shown In the app (When you login), you will have the ability to change or remove this information If you choose:

  • Full Name
  • Email Address
  • Company name (If applicable)
  • Address
  • Telephone Number
  • Vehicle Photo

If you have opted-in to marketing when you registered, your information will be shared to Courier Experts third-party partners where relevant (Insurance, Fueld cards, invoice factoring). You may opt-out at any time In the app.

The above personal Information Is used and processed by Courier Expert staff, and some of the above information will be visible to others couriers who are using the app. More specifically, they will be able to see the following:

  • Full Name
  • Company name (If applicable)
  • Email Address
  • Town and postcode
  • Telephone Number
  • Vehicle Photo
Third-party Services

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13 nor Is the app targeted or accessible towards this age group. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2021-03-07

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@courierexpert.co.uk.