Frequently asked questions

• How quickly do I get paid?

  Our payment terms are 30 days from receipt of your invoice, paid on the closest Friday - We pride ourselves in our unique fast payment promise. Simply submit a scanned copy of your invoice and signed proof of delivery note and we will pay you by bank transfer, alternatively you can do this via our app.

• How long Is the registration process?

  Please allow 24-48 hours on within days for your account to be activated.

• Do I need to have a van?

  No, we have plenty of sameday courier work for cars. However a van will increase your earning potential, especially for return journeys. Our advice is to start with the vehicle you already have, make some money from doing a few deliveries and then start looking at upgrading to a van once you have seen the potential for yourself.

• What type of van do you recommend?

  Again, there is plenty of work for cars. However, if you want to maximise your opportunities, especially for return jobs, we recommend a "Midi Van", such as a Peugeot Expert / Citroen Dispatch. The reason is that it runs economically enough to do car/small van jobs, yet it also carries 2 pallets, therefore you can also compete successfully for "Transit Van" work as well.

• Are you like a Courier Exchange?

  Similar, but we post our own work into the network.

• Can I get work directly from Courier Expert?

  As a national courier company, COURIER EXPERT has courier work of it's own. When you join you can register to receive sub-contract work directly from us, simply send us your insurance documents and a photo of your vehicle. We will then set you up with access to our online job board and instant email / SMS alerts. We also offer trade work, where you would bid for this and receive 100% of the price you quote - View Recent Work

• Difference between Level 1 & Level 2 Insurance?

  Level 1 allows you to carry our customers goods up to the value of £1000, under our own transit cover.

  Level 2 allows you access to all our deliveries and have exlcusive access to higher value cargo, which is not available to suppliers limited to level 1 jobs. You would need to have your own Goods in Transit insurance to the value of £10,000 plus appropriate "Hire & Reward" insurance.

  As a self employed courier, it is your own responsibility to insure yourself for the purpose of using your own vehicle as a courier.

• How much can a courier make on average per week?

  You get paid a percentage of the price the customer pays, so it depends how far your drive and how many return loads you can secure (this is where we will help increase your profits).

  We're not going to make any claims about making millions and working very little. Trust us, a courier works.

  Yes, it's very pleasant work, but it's work. And the money you will make is good money – whether you want to just stay small is up to you, but you can also grow your business and employ several couriers if you wish.

• I am thinking of giving up my job and need to know how much i will earn?

  Don't give up your job yet – join us first and try it out (we don't charge much in the grand scheme of things) – see how many jobs come through that you "could do" and also read all the advice in the free courier guide download regarding starting up as a self employed courier.

  You can then make an informed decision before leaving any current employment. Remember – most self employed couriers get work from 2 or 3 different sources (which we can help with) – this is all explained, in our courier guide included with the membership.

• How do I get return journeys?

  Simple, once you have completed your delivery, park up and get a coffee/lunch for a while and keep an eye on our instant work alerts or search the board for relevant economy jobs. We will also register your availability within our trade network – effectively making your return journey available to other courier companies.

• How many drivers do you currently have in my area?

  We do not have statistics of drivers per postcode – however we currently have 100's of active couriers (with insurance) nationally – however this is spread out over the UK and many of our couriers are not always available at the exact time a job is booked – thus we need more couriers to deliver the service we promise to our customers.

• Why do you need more drivers?

  Over a quarter of our work is currently subcontracted out to independent couriers – because we do not have enough of our own courier network members.

• Why do I need the Courier Expert Guide and Courier Membership?

  Well, technically, you don't need them. If you want to start as a self employed courier on your own, find out all of the information you need on your own, market yourself with no help, find your own work, make your own marketing materials, and learn everything by trial and error, that's fine. You can do that.

  Or alternatively, you can join our platform and avoid many aspects of starting-up.

• Most “work for yourself” websites have one page (with lots of hype), and no phone numbers or such. Are you willing to list your phone number?

  Of course. Our official company name is CRV Solutions Ltd T/A COURIER EXPERT

  Our company registration number is 5900449. Our trading name is simply COURIER EXPERT

  Our head office is located at: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate, Market Deeping, Peterborough. PE6 8FD.

  Our business contact number is 0333 323 2203

  We\re up-front about everything, and we are a real business interested in helping grow the courier industry by assisting others to become self-employed couriers.

• How does having more couriers grow the courier industry? Aren't you worried about competition?

  No, we are not. At this point, the industry is actually limited because there aren't enough good, reliable couriers. This is why it's not just a good business for you to get into – it's a GREAT one. Right now we need more couriers for our own national courier company, we will pay you to do our work!

• Do you have trial options?

  Unfortunately we do not offer trial options, In order to access our platform you must go through the reviewal process.

• Is Lifetime membership for life?

  Yes, there are no additional fees and providing you keep your account active (Apply for a job atleast once every 90 days), you will always have access to our platform. Should your lifetime account be deactivated due to inactivity, you will need to pay a £25 + VAT reactivation fee.